Doing IT differently, we do it better
Who we are
Excalibur Communications is a trusted partner for businesses throughout the UK, providing comprehensive IT and communications solutions that empower your business to thrive. Founded on the principles of exceptional customer service, innovation, and technical expertise, we have been helping clients achieve their full potential for over two decades.
What we do
We offer a comprehensive range of services across various sectors, including:
Managed IT Support
- Proactive monitoring and maintenance to ensure seamless technology performance.
- Responsive technical assistance for all your IT needs.
- Secure data management and disaster recovery planning.
Cybersecurity Services
- Comprehensive security assessments and vulnerability management.
- Firewall protection and intrusion detection and prevention.
- Data breach response and incident management.
Cloud-based Software as a Service (SaaS)
- Access to the latest industry-leading applications and software, seamlessly integrated with your IT infrastructure.
- Increased scalability and cost-effectiveness compared to traditional software licenses.
Connectivity Services
- High-speed internet connectivity and mobile telephony services tailored to your specific requirements.
- Dedicated account management and proactive network optimization.
Business Telephone Services
- Traditional and VoIP phone solutions with advanced features to enhance collaboration and communication.
- Seamless integration with existing systems and enhanced call handling capabilities.
Our commitment
Our dedicated team of experts is committed to:
- Understanding your unique needs: We take the time to listen to your business goals and challenges to tailor our solutions.
- Delivering exceptional customer service: We value clear communication, transparency, and personalized attention.
- Providing innovative solutions: We stay at the forefront of technology to offer the latest advancements in IT and communications.
- Building long-lasting relationships: We cultivate partnerships with our clients based on trust, accountability, and ongoing communication.
Get in touch today to learn how Excalibur Communications can empower your business through innovative IT and communication solutions.
Exceptional Customer Service Experience
Many customers have praised Excalibur's exceptional customer service, highlighting the helpfulness and patience of their staff. Tom, Charlotte Murray, Laura, Craig, Amy, and Brett King are some of the staff members who have been specifically mentioned for their excellent service. They have gone above and beyond to assist customers with their queries, providing swift and efficient solutions.
Appreciation for Staff's Expertise and Knowledge
Customers have also appreciated the expertise and knowledge of Excalibur's staff, who have provided useful advice and guidance on phone plans and contracts. Charlotte Murray, in particular, has been praised for her professionalism and ability to provide helpful advice.
Positive Feedback on Company's Flexibility and Communication
Some customers have commended Excalibur for their flexibility and understanding when dealing with issues on the customer's side. The company's open communication and willingness to listen to feedback have also been highlighted as a strength.
Issues with Signal Strength and Phone Repair/Replacement
A few customers have mentioned issues with signal strength in certain areas, while others have had problems with phone repair and replacement, including being charged for repairs that they believe were not their fault.
Negative Feedback on Customer Service
Unfortunately, some customers have experienced poor customer service, including rudeness from staff and unhelpful communication. In one instance, a customer was told they would have to pay for a phone repair that they did not cause.
