Computer Associated Decisions

At CAD, we take pride in being one of the UK's leading specialist IT support providers. Established in 2000, we have over two decades of experience in providing technical support, customer service, and comprehensive advice to businesses, homes, and hybrid sectors. Our exceptional technical support and service have enabled us to grow and continue to provide a personal service to our clients while maintaining our core values of professionalism, empathy, and expertise.

Our Core Values

At CAD, we believe in the importance of teamwork, innovation, and customer satisfaction. Our core values reflect our commitment to delivering exceptional service and support to our clients. We strive to be:

• Transparent: We believe in honesty and openness in our dealings with clients and partners.
• Professional: We recognize the importance of professionalism in all aspects of our operations, from technical support to customer service.
• Empathetic: We understand the challenges our clients face and strive to provide a supportive and empathetic environment.
• Expert: We invest in ongoing training and development to ensure our technical expertise remains up-to-date and relevant to our clients' needs.

Business User Services

At CAD, we pride ourselves on providing expert IT support and maintenance services to businesses of all sizes. Our comprehensive services include:

• IT Support: We offer ongoing technical support and maintenance to ensure your business's IT systems run smoothly and efficiently.
• Hardware Installations: Our experienced technicians can install and configure your hardware systems, including servers, computers, and peripherals.
• Cloud Communications: We partner with 8x8 to provide an all-in-one software for UCaaS and CCAAS requirements.
• IT Consultancy: Our expert team can assess and optimize your IT infrastructure to improve performance and efficiency.

Home User Services

At CAD, we understand that home users require tailored IT support. Our services cater to residential clients who need help with:

• Email Setup: We can set up and configure your email accounts and servers to ensure seamless communication.
• Printer Setup: Our technicians can install and configure printers to ensure smooth printing and scanning.
• Wi-Fi and Network Setup: We can set up and secure your home network to ensure a stable and secure connection.
• Hardware Upgrades: Our experts can assess and upgrade your home office hardware to improve performance and extend the lifespan of your equipment.

Hybrid User Services

At CAD, we recognize the growing importance of hybrid work environments. Our services cater to businesses and individuals who need help setting up and maintaining their infrastructure to facilitate remote and flexible work arrangements.

Hardware Installations

At CAD, we offer a range of hardware installation services, including:

• Computer Installation and Setup: We can install and configure your computers, including laptops and desktops.
• Printer Setup: Our technicians can install and configure your printers to ensure seamless printing and scanning.
• Network Cable Installation: We can install and configure network cables to ensure a stable and secure connection.

About Our Company

CAD is a privately owned company with over 20 years of experience in the IT support industry. We have a proven track record of providing exceptional technical support, customer service, and unbiased advice to businesses, homes, and hybrid sectors. Our commitment to professionalism, empathy, and expertise has enabled us to grow and continue to provide a personal service to our clients.

Get in Touch

To learn more about our services and how we can help your business or home office, please do not hesitate to get in touch. Our dedicated team is always available to provide expert advice and support.