Expert IT Solutions for a Smarter Tomorrow
At Grant McGregor, we thrive on helping businesses like yours achieve their goals through innovative IT solutions and exceptional support. With over 20 years of experience in delivering world-class IT support and technology solutions, we have established ourselves as a trusted and award-winning Managed IT Service Provider (MSP).
As the backbone of your business, IT plays a crucial role in driving success. Our team of experienced and knowledgeable professionals takes the time to understand your unique needs and provides tailored solutions that cater to your specific requirements. From IT support to cloud services, cyber security, and professional IT services, we offer a comprehensive range of services designed to simplify your IT experience and enable your people to thrive.
Our commitment to our customers is unwavering, and we are committed to putting people at the heart of our business. Alone, each aspect of our service may not be remarkable, but in combination, they offer something quite refreshing and unique. Our people-first approach ensures that your needs are always prioritized, and our transparent pricing structure provides you with complete peace of mind.
At Grant McGregor, we understand that every business is unique, and we take the time to get to know you and your organization. We believe in building long-term relationships founded on trust, transparency, and expertise. Our award-winning services are designed to simplify and de-stress your IT experience, ensuring that you can focus on what matters most - growing your business.
What we offer
We are a profitable, viable, and mature business with a strong reputation built over two decades. Our team is dedicated to providing exceptional IT support and services to businesses of all sizes, from small start-ups to large enterprises.
IT Support Services: Our expert team is available 24/7 to provide instant support and resolve IT issues quickly, ensuring minimal downtime and maximum productivity.
Cloud Services & IT Solutions: We help you leverage the latest cloud technologies to transform your business, reducing costs, and increasing efficiency.
Cyber Security: Our comprehensive cyber security services ensure the protection of your business and data from cyber threats, providing peace of mind and compliance with industry regulations.
Professional IT Services: Our experienced professionals provide expert guidance and expertise to help you make informed decisions about your IT infrastructure and strategy.
At Grant McGregor, we are dedicated to delivering exceptional service and driving success for your business. Our commitment to excellence has earned us numerous awards and accreditations, including the 50 Best Managed IT Companies in the UK for the fourth year running.
Testimonials
Don't just take our word for it! Our satisfied customers rave about our exceptional service and support. Here's what they have to say:
".exceeds expectations and deal with any query in a quick and sympathetic manner giving real value-for-money." - Rosemary Slipper, Busy B
".their advice on planning upgrades and handling IT issues.gives us much greater peace of mind and confidence in the IT system that underpins our business." - Chris Rourke, User Vision
".I can verify and am happy to take any calls from potential clients. Your services are exceptionally good value for money." - Director, Forster Group
Results
We are proud to share our impressive results, which speak for themselves:
98.75% happiness factor: This measures customer experience for every IT service request we handle.
68.12% calls resolved same day: The percentage of IT Support requests (raised in any way) that were fixed on the same day they were raised.
66.24% solved in less than an hour: Fast, responsive IT service enables our customers to get on with what they do best.
98.72% resolved within SLA Time: This measures just how well we meet our promises (Service Level Agreements) to sort out your IT issues and requests in a given time frame.
We are proud of our achievements and remain committed to continually improving our services and exceeding our customers' expectations.
Overview
Reviews for Grant McGregor, an IT support provider, are overwhelmingly positive, with all ratings above 3 stars. The majority of reviewers praise the company's excellent level of support, friendly and patient staff, and efficient resolution of IT issues.
Support and Expertise
Many reviewers highlight the expertise and support provided by Grant McGregor's team. They are praised for their helpful nature, patience, and ability to explain complex IT issues in a clear and concise manner. The company's staff are described as being "friendly and polite" and "not blinding you with IT speak."
Availability and Responsiveness
Reviewers also praise the company's availability and responsiveness to support requests. Many mention that issues are usually resolved within the same day, and that the team is always available to provide help and advice.
Security and Insurance
Some reviewers specifically mention the company's expertise in security and insurance, including their help in achieving CyberEssentials security certification.
Services
The company's services are described as comprehensive, with reviewers praising their ability to grow with their clients and adapt to changing technology. Grant McGregor's team is also praised for their ability to provide clear and simple solutions to complex IT problems.
Testimonials
Many reviewers express their gratitude and appreciation for the company's services, with some mentioning that they have found a "true partner" in Grant McGregor.
