About Us
Engage Computer Systems has been serving the York community for over 15 years, providing comprehensive computer repair, maintenance, and bespoke computing solutions. We are a team of passionate and experienced professionals dedicated to delivering exceptional customer service and resolving all your computer-related issues.
Our Expertise
Our skilled technicians are equipped to handle all aspects of computing, including:
- Hardware repairs and upgrades: We repair all makes and models of desktops and laptops, addressing issues such as hardware failures, broken screens, and performance bottlenecks.
- Software solutions: From virus removal and data recovery to system optimization and software installation, we can ensure your computer runs smoothly and efficiently.
- Custom-built PCs: We design and assemble high-performance custom PCs tailored to your specific needs and budget.
- On-site and workshop services: We offer both on-site and in-workshop repair options to meet your needs and preferences.
Customer-Centric Approach
At Engage Computer Systems, we prioritize client satisfaction. Our commitment to excellence is reflected in our:
- No Fix - No Fee Policy: We stand behind our work and will not charge you for any labor if we are unable to resolve the issue.
- Competitive Rates: We offer transparent and affordable pricing plans with no hidden fees.
- Prompt Service: We understand the importance of speed and will diagnose and repair your computer as efficiently as possible.
Our Mission
Our mission is to empower our customers through technology. We strive to:
- Provide reliable and accessible solutions to all your computing needs.
- Eliminate the stress associated with computer problems.
- Help you leverage technology to achieve greater productivity and efficiency.
Join us on your journey to a seamlessly connected and productive future!
General Impressions
The overall sentiment of the reviews is extremely positive, with all reviewers giving a 5-star rating to Engage Computer Systems.
Customer Service
The reviewers consistently praise the customer service provided by Engage Computer Systems, describing it as "excellent", "amazing", "friendly", and "helpful". The staff, particularly Andy, are commended for their professionalism, pleasant demeanor, and willingness to provide sound advice.
Technical Expertise
Reviewers are impressed with the technical expertise of the staff, stating that they "know their stuff" and are able to fix complex problems efficiently. The service is described as "top-notch" and "expert knowledge of computers and laptops" is highlighted.
Pricing
The prices charged by Engage Computer Systems are seen as "reasonable" and "sensible", with several reviewers mentioning that they received quotes cheaper than those from other providers.
Unique Selling Points
The reviewers highlight the unique selling points of Engage Computer Systems, including the ability to provide impartial advice, excellent after-sales service, and a willingness to explain complex technical issues in an easy-to-understand manner.
