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Back Office IT is a leading IT solutions provider with over three decades of experience in the industry. Our company was established in 2011 through the merger of three local businesses, Hazmar Engineering, Viper Systems, and Visual Impact, each with a rich history dating back to the late 1980s. This merger allowed us to expand our expertise and provide a more comprehensive range of IT services to our clients.
Our vision is to become the most trusted supplier of IT services in the West Midlands, delivering jargon-free, honest, and valuable advice to our clients. We are committed to providing excellent service and support to small and medium-sized businesses, ensuring that their technology works as efficiently and effectively as possible.
At Back Office IT, we understand that technology is a critical part of business growth, and we are dedicated to helping our clients navigate the challenges of an ever-changing business environment. We offer a range of IT services and solutions, from integrated support to bespoke niche market solutions, tailored to meet the unique needs of our clients.
Our Services
We provide a wide range of IT services and solutions, designed to help our clients overcome the challenges of modern business technology. Here are some of the services we offer:
- IT Support & Advice: We offer expert IT support and advice to help our clients keep their technology running smoothly. Whether they need help with software updates, hardware repairs, or network configuration, we are here to help.
- Email Security and Compliance: We offer advanced email security and compliance solutions to help our clients protect their email systems from spam, viruses, and other threats. Our solutions comply with industry regulations, ensuring that our clients' email systems are always secure and compliant.
- Computer Supply, Repairs, and Upgrades: We offer a range of computer supply, repair, and upgrade services, ensuring that our clients' computers are always running at peak performance.
- All-in-One Support Packages: We offer all-in-one support packages that include regular maintenance, software updates, and unlimited remote and on-site support. These packages provide our clients with peace of mind, knowing that their technology is always in good hands.
- Managed Services for Maximum Reliability: We offer managed services that provide our clients with maximum reliability and uptime. Our managed services include 24/7 monitoring, rapid response support, business continuity systems, security & protection, state-of-the-art telephony, and high-speed business broadband.
- Backup, Recovery, and Continuity: We offer backup, recovery, and continuity solutions to help our clients protect their data and ensure business continuity in the event of a disaster.
Our Values
At Back Office IT, we are committed to providing excellent service and support to our clients. Our values are centered around trust, honesty, and integrity. We believe in building long-term relationships with our clients, providing them with the best possible advice and support to help them achieve their business goals.
We are proud of our track record of over 35 years of expertise in an ever-changing business environment. Our team of experienced professionals is dedicated to providing jargon-free, honest, and valuable advice to our clients, ensuring that they get the most out of their technology investments.
Overview of Reviews
Positive Feedback
The reviewers praised the exceptional customer service provided by Mark and Adrian, who efficiently resolved their email management issues, resulting in a significant reduction in frustration and stress.
Specific Feedback
The reviewer, Clavy, experienced a frustrating delay in managing their emails, but the issue was quickly resolved by Mark and Adrian, who provided effective solutions. This resolution had a positive impact on the reviewer's well-being, reducing their blood pressure immediately.
