How we achieve excellence
At Custom Computer Services Wales (CCSW), we take pride in being a Managed Service Provider (MSP) delivering IT solutions for businesses of all sizes. Our company is built around understanding your unique needs and providing bespoke support solutions that cater to your organisation's structure, culture, and adaptability to the ever-evolving world of technology.
Our Story
Founded in 1997 by brothers Rob and Steve, CCSW started with a simple yet ambitious goal: to provide flexible and individually tailored IT support to clients in the South Wales area. Over the years, our team has expanded to cover the entire UK, while maintaining our core values of delivering bespoke solutions that meet the unique needs of each client. Our team, comprising experienced IT professionals, works closely with clients to understand their requirements and deliver tailored solutions that exceed their expectations.
The CCSW Advantage
We pride ourselves on being a proactive and flexible IT service provider. Our team has the necessary knowledge, expertise, and qualifications to offer professional and timely support, ensuring that your team remains productive. Our services include:
Infrastructure Solutions
- Infrastructures tailored to the size of your business
- Options for retaining or outsourcing hardware costs
Network and Wi-Fi Solutions
- Assistance with Enterprise or small office networks
- Security and reliability guaranteed
Security Solutions
- Cyber Essentials certification to ensure data security
- Peace of mind for you and your customers
Disaster Recovery Planning
- Affordable options to safeguard against disasters and data loss
Server Consolidation Planning
- Reduce costs and increase efficiency through efficient server management
Cloud Solutions & Virtualisation
- Increase productivity through cloud-based solutions and virtualisation
Software Development
- Create innovative, current, and market-leading software through our experienced team of developers
Support Solutions
- Dedicated support and response to IT-related issues in impressive response times
- Proactive IT services to resolve issues promptly
IT Warranty Management
- Secure and highly functional end-to-end warranty management for enhanced customer experience
Product Engineering & Services
- Develop and propose product improvements through accurate testing, repairing, and refining
Quality Control System
- Gain customer trust through a highly reliable quality control system
At CCSW, we excel in delivering achievable solutions that cater to the unique needs of each client. Our strong focus on understanding our clients' requirements enables us to provide individually tailored support, infrastructure, and solutions that exceed their expectations. Discover how our proactive approach can benefit your business.
Excellent Customer Service
The reviews highlight the exceptional customer service provided by CCSW, particularly by Lewis and the rest of the team. They are praised for being reliable, friendly, fast, and helpful in getting businesses up and running.
Timely Response and Resolution
CCSW's response times are commended for being very fast, with staff going above and beyond to resolve issues, even working out of hours to ensure timely solutions.
