Reliable, Proactive, Thorough, Responsive, and Friendly
At Keyinsite Consultancy Limited, we are a small, friendly company of IT professionals who have been providing IT support and management services to local, national, and international SME businesses for over 25 years. We pride ourselves on our ability to deliver a high level of expert advice and support to our clients, ensuring that their business operations run smoothly and efficiently.
Our History
We founded Keyinsite with a promise to ourselves and our clients to always do that little bit extra to provide the best possible IT support. This commitment to excellence has been a cornerstone of our business from the very beginning.
Our Services
At Keyinsite, we offer a comprehensive range of IT support and management services designed to meet the specific needs of SME businesses. Our services include:
Managed IT Services
Our managed IT services are designed to keep your business running smoothly, with proactive monitoring and maintenance, ensuring that your IT infrastructure is always up and running. We take care of all the technical aspects of IT management, leaving you free to focus on running your business.
Communications Solutions
We provide expert advice and guidance on the best options for internet, mobile, and landline communications to ensure that your business has a reliable and efficient communication system.
Cloud Services
We deliver secure, flexible, and scalable hosted solutions to meet the specific needs of your business.
IT Strategy and Consultancy
Our IT strategy and consultancy services are designed to support the growth and development of your business. We work closely with you to understand your business goals and objectives and provide expert advice and guidance on the best IT solutions to achieve them.
Data Office and Cyber Security
We store your critical data safely and securely, identify risks, and help protect you from viruses and other cyber threats.
IT Purchasing and Supplies
We provide expert advice and guidance on the purchase of IT equipment and supplies to ensure that your business has the right technology to meet its needs.
Our Values
At Keyinsite, we believe that integrity and honesty are essential in any business relationship. We are committed to providing an excellent service to our clients and have demonstrated this commitment through our customer feedback. We have identified the following values as being core to our business:
Reliable
We are always there when you need us, 24 hours a day, 7 days a week.
Proactive
We prevent problems before they happen by monitoring and maintaining your IT infrastructure.
Thorough
We keep going to ensure that you receive the best possible service.
Responsive
We guarantee rapid response times and fast solutions to ensure that your business is always up and running.
Friendly
We are approachable, easy to speak to, and committed to providing a high level of customer service.
Honest
We are transparent in all our dealings and committed to ensuring that you have peace of mind.
What Our Clients Say
We contacted over 20 clients to gather their feedback on their experience of working with us. Here's what they had to say:
".a customer-focused service. We have found them to be available whenever we need them and are quick to resolve issues as they arise."
".become part of our team. They have supported a number of key strategic IT projects including a complex digital demerger process and a head office relocation."
".fully benefit from knowing you are there to help us and especially at this crucial working time."
".have brought stability to our IT systems. Their regular contact and support means we now have preventative solutions rather than reactionary."
Get in Touch
If you would like to know more about how Keyinsite can support your business, please do not hesitate to contact us. We look forward to hearing from you soon.
Exceptional Service and Partnership
KeyInsite has received glowing reviews from satisfied clients who have praised their exceptional service, professionalism, and dedication to resolving issues promptly. Several authors have mentioned the team's availability and quick response times, allowing them to focus on their core business activities. The company's ability to facilitate remote working during the COVID-19 lockdown has been particularly noteworthy.
Consistency and Quality
KeyInsite's consistency in delivering high-quality services has been a hallmark of their partnership with clients. The team has demonstrated flexibility and adaptability in supporting various projects, including a complex digital demerger process and a head office relocation. Authors have commended the company's professionalism, speed, and willingness to go above and beyond to meet clients' needs.
Personal Touch and Trust
The personal touch of KeyInsite's team leaders, such as Howard Jones, has been a significant factor in building trust with clients. Authors have praised their ability to work in partnership, providing a seamless and tailored service that meets individual client needs. The company's commitment to prompt resolution of issues, even outside of normal working hours, has earned them a reputation for exceptional customer service.
Dissatisfaction
However, one reviewer has expressed disappointment with KeyInsite's service, citing instances of rudeness, selfishness, and inconsiderate behavior from the team.
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