Response IT Services

Response IT, a prominent IT Managed Service Provider, is headquartered in Guildford, Surrey. We have recently joined forces with Modern Networks Ltd to amplify our technical expertise, broaden our reach in London and the Southeast, and bolster all facets of customer service. Modern Networks specialises in the provision of IT managed services to commercial property and midmarket businesses across the UK. This merger has resulted in a formidable team of over 150 employees operating from Guildford, Hitchin, Cambridge, and Manchester. Additionally, we have five members of staff permanently based in central London to provide swift, local on-site IT support.

At Response IT, we cherish our customers and have constructed our business around three core principles: Service, Security, and Value.

Service

We recognise the pivotal role of rapid response in IT Support. Our objective is to restore your operations as swiftly as possible. Lightning-quick support and issue resolution is our service obsession!

Security

Security is probably the most formidable challenge for any business. We grasp the significance of security and have designed our support model around the Government-backed "Cyber Essentials Certification". Everything we do is centred on ensuring our clients have the most secure systems at the most cost-effective price.

Value

Our all-inclusive support contracts offer unmatched value. No other competitor comes close to our service levels vs cost. We do not bind you to a long-term contract; you can leave us with just 30 days' notice at any time. This keeps us on our toes, consistently delivering an exceptional service.

If you are on the hunt for a new IT provider that offers excellent Service & Security, wrapped up in a flexible support agreement, then get in touch to experience how we stand out from the competition.

Services

We are a one-stop-shop for Small Business IT Support, catering to all your needs from Cyber Security to the Office Phone system. We can recommend, manage, and implement the best tools and services on the market.

Fully managed IT service contracts with a transparent and clear pricing, 30 days cancellation at any point

We offer fully managed IT service contracts with transparent and clear pricing. We believe in building trust with our clients, and this is reflected in our contracts. We offer 30 days cancellation at any point, providing you with the flexibility you deserve.

Monitoring and remote management of all client systems

We proactively monitor and manage all client systems remotely. This enables us to foresee and address potential issues before they escalate, ensuring smooth and uninterrupted operations for your business.

Complete ownership and accountability for service continuity

We take full responsibility for service continuity, giving you peace of mind and allowing you to focus on your core business activities.

Access to a highly qualified team that works as your own internal IT department

Our team of highly qualified professionals works as an extension of your own team, providing expert advice and solutions tailored to your specific needs.