Personalised IT Support for Your Business Success
Our Vision
Twilight Zone Engineering was founded with the vision of providing top-notch technology support that empowers businesses and individuals to thrive in the ever-evolving digital landscape. We believe in fostering lasting partnerships through personalized solutions and exceptional customer care.
Our Expertise
Our team of highly skilled engineers boasts extensive experience in a diverse range of technologies, encompassing:
- Business IT Support: We seamlessly manage all aspects of your IT infrastructure, from network management and security to software and hardware troubleshooting.
- VIP Services: Tailored support designed to meet the unique needs of senior executives, focusing on optimization, security, and productivity.
- Moving Digital: Consulting and installation services to seamlessly integrate technology into your physical spaces.
- Apple Repairs: Expert repairs for all Apple products, ensuring a smooth and efficient restoration of your devices.
Client-Centric Approach
We prioritize open communication and transparency, ensuring complete understanding of your needs and concerns. Our dedicated account managers work closely with you to:
- Understand your business goals and technological challenges.
- Develop a tailored strategy to address your specific needs.
- Provide real-time updates and progress reports.
- Prioritize urgent issues and ensure prompt resolution.
Client Testimonials
"The support provided has been fantastic, always felt very personalised and truly 24/7." - Christine Cross
"They have been a tremendous support over the years, through the changes in technology and advancements in the services provided by the studio." - Stuart Mcdonald
"Overall a great customer experience, informed along the way and a pleasure to do business in a calm quiet environment away from the frenetic Apple stores." - Graham Bright
Our Commitment
At Twilight Zone Engineering, we are committed to:
- Delivering exceptional customer service through personalized and responsive support.
- Staying at the forefront of technological advancements, offering innovative solutions and expertise.
- Building lasting relationships with our clients through open communication and trust.
Customer Experience
Twilight Zone Engineering has received a mixed bag of reviews from customers. Some customers have had a pleasant experience, while others have had issues with customer service.
Positive Reviews
Several customers have praised the service received from Twilight Zone Engineering. Many have mentioned the professionalism and friendliness of the staff, with some customers expressing gratitude for the excellent service and price.
Negative Reviews
Some customers have had a disappointing experience. One reviewer mentioned feeling rushed and being told to wait outside the store, while another reviewer felt uncomfortable due to being spoken to in an "insulting demeaning tone" by a member of staff.
Issues with Customer Service
One reviewer highlighted the poor customer service they received, stating that the staff were rude and aggressive. Another reviewer mentioned feeling uncomfortable due to the COVID-19 protocols in place.
Repair Quality and Price
Some customers have mentioned that the repair quality was excellent, with one reviewer stating that their Mac was returned "like new" after the repair. Others have praised the affordable price compared to Apple Stores.
