Stay connected, stay productive
Who we are
One IT Support is a trusted provider of IT solutions and services based in Newcastle, serving businesses across the North East and North West of England. Founded on the principle of delivering exceptional customer service and building lasting relationships, our team of experienced IT professionals are dedicated to empowering businesses with the technology they need to thrive in today's digital landscape.
What we do
We offer a comprehensive portfolio of services covering every aspect of your IT infrastructure, including:
Business IT Support
- Proactive monitoring and maintenance to ensure optimal performance and uptime.
- Responsive technical support for all your technology needs.
- Secure and efficient data management and recovery solutions.
Network & Communication
- Comprehensive network installations and cabling services.
- High-quality communication solutions, including hosted VoIP and data connectivity.
- Secure and reliable data storage solutions.
Cloud & Web Services
- Scalable and reliable web hosting for all your website and application needs.
- Comprehensive Microsoft Office 365 management and support.
- Tailored cloud-based solutions for increased flexibility and scalability.
Device & Hardware Solutions
- Expert advice on hardware selection, installation, and maintenance.
- Supply and configuration of high-quality computer systems and peripherals.
Additional Services
- Comprehensive data recovery and disaster recovery plans.
- Professional web design and development services.
- IT training and consulting services.
Our Values
Our core values guide us in our interactions with clients:
Customer-centricity: We prioritize understanding your unique needs and delivering solutions that exceed expectations.
Integrity: We maintain transparency and ethical practices in all our endeavors.
Collaboration: We work alongside you to achieve shared success.
Innovation: We stay updated with the latest technological advancements to offer you the most efficient solutions.
Passion: We are driven by a genuine enthusiasm for technology and its power to empower businesses.
Outstanding IT Support
One IT have provided exceptional IT support services to numerous clients, as evident from the glowing reviews. The company is commended for its efficient and helpful staff who take the time to understand clients' requirements and provide bespoke solutions.
Consistency and Excellence
The reviews highlight the consistent excellence of One IT in delivering high-quality services. From setting up new business networks to cloning computers, the company has demonstrated its expertise in various aspects of IT support. The staff's willingness to go above and beyond to ensure seamless transitions is exemplary.
Personalized Service
Many reviewers praised the company's personalized approach, stating that the staff take the time to listen to their needs and provide tailored solutions. The team's patient and accommodating nature has been particularly commended, making them accessible to non-technical clients.
Dependability and Trust
The reviews emphasize the reliability and trustworthiness of One IT. Clients appreciate the company's proactive approach to fixing issues before they become major problems. The staff's commitment to providing exceptional customer service has earned them a reputation for being the best in the industry.
Room for Improvement?
One reviewer expressed dissatisfaction with the company's pricing structure, feeling that they were charged unfairly for a minor laptop repair. However, this issue was specific to their experience and did not detract from the overall positive impression of the company's services.
