Improving your IT Security today
At ITC Service, we are your partner in delivering exceptional IT support and solutions to businesses across the UK. Founded in 2006, we have built a reputation for providing award-winning IT support, with a 98% client retention rate over 15 years of operation. Our commitment to integrity, trust, communication, and service has earned us an outstanding customer retention rate. We pride ourselves on being a customer-focused IT support provider, ensuring that our clients' technology and users are always kept up-to-date and running efficiently.
Our Expertise
As a prominent IT support provider in the North East, we offer a comprehensive range of services designed to enhance the productivity and security of your business. Our expertise includes:
Cyber Security
We understand the importance of protecting your business from the ever-evolving threat landscape. Our cyber security services are designed to fortify your organization's defense against digital attacks. Our cutting-edge solutions include email filtering and security, multi-factor authentication, endpoint security, and security scoring, ensuring that your business stays safe and compliant.
Professional Services
Whether you need help with building your infrastructure, cloud services, or integrating Microsoft 365, our professional services are tailored to meet your specific business needs. Our team of experts will work closely with you to understand your requirements and implement solutions that meet your goals.
Proactive Monitoring
We pride ourselves on our proactive approach to monitoring your IT infrastructure. Using advanced tools, we ensure that your servers and networks stay secure, updated, and online, minimizing downtime and ensuring business continuity.
Hardware Supply
We understand that investing in reliable hardware can be a daunting task. That's why we offer a comprehensive hardware supply solution, simplifying the procurement process and optimizing your technology investments.
Our Commitment
At ITC Service, we are committed to sustainability and reducing our carbon footprint. We are proud to announce the installation of a 48kW solar array at our Hebburn HQ, a significant step towards our net-zero goals.
Our Legacy
Over the years, we have built strong relationships with our clients, delivering exceptional IT support and solutions that have enabled them to thrive in their respective industries. We take pride in our achievements, including our 86.5 Net Promoter Score, 98.8% customer satisfaction, and average call wait time of 10 seconds.
Overview of Reviews
Excellent Customer Service
The majority of reviewers praised the company's excellent customer service, highlighting the quick response times, friendly and helpful technicians, and professional attitude.
Knowledgeable and Efficient Staff
Many reviewers complimented the staff's knowledge and efficiency in resolving technical issues, with some mentioning specific staff members who went above and beyond to ensure their needs were met.
Personalised Approach
Some reviewers appreciated the company's personalised approach, stating that they felt valued as customers and received tailored solutions to their IT needs.
Long-term Satisfaction
Several reviewers mentioned that they had been with the company for many years and continued to receive excellent service, with some stating that the company's commitment to client satisfaction had not wavered over time.
Negative Experiences
However, a few reviewers had negative experiences with the company, citing unprofessional behaviour from specific staff members, poor customer service, and a lack of reliability.
Technical Expertise
The company's technical expertise and ability to provide first-class IT services were also praised by many reviewers.
