Expert IT Solutions for a Smarter Tomorrow
Your Trusted IT Solution in Herefordshire, South Shropshire, and Wales
Herefordshire Computer Services (HCS) is a leading, locally-owned and operated IT support company dedicated to providing comprehensive and affordable solutions for homes and small businesses. With over years of experience in the field, our team of experts have successfully resolved IT issues and enhanced the technological infrastructure for countless clients throughout the region.
What Sets Us Apart?
At HCS, we pride ourselves on:
- Personalised, responsive service: We take the time to understand your unique needs and deliver tailored solutions that meet your specific requirements.
- Cost-effectiveness: We offer competitive rates and transparent billing, ensuring transparency and value for money.
- Expertise across platforms: We are skilled in dealing with both Windows and Mac devices, alongside various cloud services and network infrastructure.
- A genuine commitment to customer satisfaction: We are passionate about building strong relationships and providing ongoing support to empower you to get the most out of your technology.
Our Services
We offer a wide range of services to address all your IT needs, including:
For Individuals
- Microsoft 365 consultation and implementation
- IT support and troubleshooting
- Hardware repairs and upgrades
- Data recovery and security solutions
For Businesses
- Network design and implementation
- Cloud computing solutions
- Data management and security services
- Managed IT support plans
Additional Services
- Voice over IP installations and support
- CCTV security system installation and management
- Domain and email management
- Remote IT support
Our Mission
Our mission is to provide our clients with reliable, efficient, and accessible IT solutions that empower them to work, learn, and play better. We are committed to fostering a positive, collaborative, and client-focused environment where technology meets human expertise.
Let us be your trusted partner in achieving your IT goals. Contact us today to schedule a consultation and discuss your unique needs.Positive Experiences
Some customers have had positive experiences with Hereford Computer Services, praising the friendly staff, great service, and quick turnaround times. They have also had issues resolved successfully, such as faulty power supplies and corrupt files.
Not So Positive Experiences
However, there have been instances where customers have been left feeling dissatisfied or even angry. Some have been charged for services that were not fully completed, and others have reported poor communication and a lack of transparency. In one case, a customer was charged double the initial quote for a repair, and another was left with a laptop that did not connect to the internet after the repair.
Additional Issues
Some customers have reported issues with the way problems were diagnosed and solved, with one customer expressing frustration that the issue with their laptop was not fully resolved and another feeling that the repair was not thorough. In another case, a customer had to contact the company multiple times over a period of two weeks to receive updates on the status of their repair.
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