Empowering Small Businesses with Family-Run IT Expertise
At Resolve Information Technology, we're a family-run Managed Service Provider (MSP) specializing in helping small businesses thrive by offering top-notch IT, cloud computing, and cybersecurity solutions. Established in 2001 by Tim and Carol Winstanley, our company is built on the foundation of strong family values and a passion for technology. We understand the unique challenges small businesses face, and we take pride in providing accessible, plain-speaking IT support that even the least tech-savvy user can feel comfortable with.
Our Commitment to Excellence
Our commitment to excellent customer service and technical expertise is reflected in the glowing testimonials we receive from our satisfied clients. We strive to address your concerns on the same day they're reported, and when same-day solutions aren't possible, we work diligently to source the necessary parts by 10 AM the next day, ensuring minimal downtime for your business. Our technicians continuously gain new qualifications, and we are proud to be a Microsoft Registered Partner. While we embrace cutting-edge technology, we only implement tried and tested solutions to ensure the best results for your business.
Our Services
As a family-run MSP specializing in small businesses, we offer a wide range of IT, cloud computing, and cybersecurity services tailored to your unique needs. Our comprehensive list of services includes:
- Managed IT support
- Disaster Recovery Planning
- Cloud Computing
- Broadband and WAN services
- IT Consultancy Services
- Bespoke Software Development
- Email Security
- Cyber Security for Small Businesses
Local Expertise
We primarily serve small businesses in the Worcestershire, Herefordshire, and Gloucestershire areas, ensuring we can provide personalized, hands-on support to our clients. Our goal is to be your single point of contact for all your IT needs, delivering reliable and cost-effective solutions with no hidden surprises.
Proactive Monitoring
We invest in advanced monitoring systems that keep an eye on your IT infrastructure 24/7. By proactively detecting issues before they become critical, we help you avoid costly downtime and keep your business running smoothly. Additionally, our disaster recovery planning service ensures you're prepared for the worst, giving you peace of mind in the face of unexpected challenges.
Our Promise
At Resolve Information Technology, we're committed to providing fast, flexible, and competitively priced IT solutions that empower small businesses to succeed. Let our family business support your business, and together we'll achieve great things!
Overview of Reviews
The majority of the reviews are extremely positive, with customers praising the excellent service, professionalism, and expertise of the Resolve Technology team. Many reviewers highlighted the prompt response, quick solutions, and reasonable fees of the company.
Excellent Service and Expertise
Reviewers praised the team's knowledge, professionalism, and passion for their work. They commended the team's ability to fix complex IT issues efficiently and effectively, even when dealing with new and unseen processes.
Professionalism and Reliability
Customers appreciated the team's reliability, politeness, and ability to explain technical issues in plain English. They felt comfortable recommending the company to others, citing their honesty, professionalism, and expertise.
Urgent IT Issues
Several reviewers mentioned that they had urgent IT issues, such as computer failures, and the Resolve Technology team managed to fix the problems quickly, often within a short timeframe, such as during a lunch break.
One Negative Review
One reviewer expressed dissatisfaction with the company's IT knowledge, stating that it was "dangerously basic" and cautioning against allowing them access to complex systems. However, this review is an outlier among the otherwise positive comments.
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