Treating every customer as if they were our only customer
A Comprehensive IT Support & Repair Service in Falkirk
Falkirk Computer Shop has been proudly serving the Falkirk community for over two decades. Founded in 2000, we boast a team of skilled and certified technicians who are dedicated to providing exceptional IT support and computer repairs at competitive prices.
Our Expertise
We offer a comprehensive range of services to address all your technological needs, including:
Hardware & Software Repairs
- Laptop repairs - screen replacements, battery issues, data recovery
- iPhone & Android repairs - screen replacements, charging port issues, water damage
- Tablet repairs - screen replacements, charging port issues, data recovery
- PC & Mac repairs - hardware upgrades, software installation, data recovery
- Data recovery - lost files, formatted drives, virus removal
Custom Built Systems
We design and assemble custom-built PCs to meet your individual needs and preferences.
Business IT Support
We offer comprehensive IT support solutions to businesses, including network maintenance, security solutions, and data management.
IT Support Contracts
For ultimate peace of mind, we offer flexible IT support contracts to suit your business needs.
Why Choose Falkirk Computer Shop?
- Experienced & Skilled Teams: Our technicians are highly skilled and certified, with extensive experience in various aspects of computer repair and IT support.
- Customer Focused: We prioritize excellent customer service and provide clear and concise explanations of all issues and solutions.
- Competitive Pricing: We offer competitive rates and transparent billing practices.
- Honest & Transparent: We are committed to honesty and transparency in all our dealings with customers.
- Local Expertise: We are proud to be a trusted local business, serving the Falkirk community for over 20 years.
Feedback Analysis
Poor Service Experiences
The majority of negative reviews revolve around poor service experiences, including issues with repair quality, delayed or incomplete repairs, and unaccommodating staff. Some customers reported that their devices were not properly repaired, with some even experiencing further damage after handing them over to the shop.
Trust and Integrity Concerns
A few reviews express concerns about the shop's trustworthiness, with one customer accusing the staff of copying personal data from their hard drive. Another customer felt that the shop was not transparent about their repair process and did not prioritize their needs.
Positive Feedback
On the other hand, many customers have reported positive experiences with the shop, praising the staff's knowledge, honesty, and helpfulness. Some customers appreciated the shop's willingness to provide advice and guidance on how to solve issues themselves, rather than pushing for costly repairs.
Repair Quality and Timeliness
Some customers were impressed with the shop's quick turnaround times, with one customer reporting that their iPhone screen was fixed within two hours. Others praised the shop's ability to diagnose and repair complex issues, such as a faulty power supply.
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