Northern Star

We are a consultancy, management, and IT support company with a distinguished presence in both New York and London. Our mission is to provide you with exceptional service, valuable advice, and unparalleled cost-effectiveness. Our clients' testimonials speak volumes about our unwavering commitment to delivering top-notch service.

Our Services

At Northern Star, we offer a comprehensive range of IT support services tailored to meet your business needs. From IT support and office moves to compliance, we manage your IT infrastructure to the highest standards, ensuring that it works for you. Our unique Account Management Methodology ensures that you have a reliable partner that you can trust to handle your technology so that you can focus on growing your business.

Our services are designed for businesses with 5-250 seats that are looking to maximize their resources. We specialize in supporting companies with both a UK and US presence in cities across NYC, London, and beyond. Our services are aimed at saving you time and money while providing you with a team that acts as an extension of your own.

Account Management Methodology

Our Account Management Methodology is a unique way of building relationships with you and your staff. Many businesses experience poor relationships with their IT providers or feel frustrated by a lack of on-site presence. Through regular Account Manager visits, we aim to understand your business thoroughly, enabling us to offer tailored advice, guidance, planning, and strategy, keeping your staff working, productive, and their IT systems up and running, saving you both time and money.

Our Account Management Methodology also helps us address recurring problems in the IT sector, such as a lack of understanding and competence in fixing problems. With over 150 years of combined experience, industry-renowned qualifications, and practical experience in multiple industry sectors, we deliver the support you need. Our Technical Account Managers have an extensive repertoire of IT knowledge, which they deliver in a friendly and polite manner, either on-site or remotely.

Values and Support

Our values are centred around delivering proven quality support to our clients. We do not believe in having a unique selling proposition (USP); instead, we focus on providing a unique set of values and support that has helped us retain our client base for over 15 years. Our values include:

• Wealth of Technical Knowledge: Our Technical Account Managers have extensive experience and knowledge, enabling us to provide exceptional support.
• Proven Quality Support: We offer 24/7 support with a guaranteed one-hour response time, ensuring that you receive the support you need, whenever you need it.
• Multiple Technical Account Managers: Our Technical Account Managers have diverse skills and experience, enabling us to offer a broad range of support services.
• 24/7 Support Response Time: We provide round-the-clock support, ensuring that you receive the help you need, no matter the time or location.
• Navigation AM Methodology: Our Account Management Methodology enables us to spot trends, troubles and issues, providing you with the right advice and guidance to keep your IT systems up and running.