Take care of your IT, so you don't have any issues
At SCS Technology Solutions, we are dedicated to providing world-class IT support and consultancy services to businesses of all sizes. With over 30 years of experience in the industry, we have established ourselves as one of the leading IT companies in Lincolnshire. Our team of expert engineers and technicians are committed to delivering outstanding service and ensuring that your business has the best possible IT support.
Our Services
We offer a wide range of IT services, designed to help businesses like yours succeed. Our services include:
On-site IT Support
Our team of experts will work with you to understand your business needs and provide tailored IT support to ensure your systems are running smoothly and efficiently.
Network Support
We supply and install all hardware and software to ensure your network runs efficiently and trouble-free.
Cloud Solutions
We can help you migrate to the cloud, providing a secure and scalable solution for your business.
Security
Our experts will work with you to identify potential threats and breaches, implementing security measures to protect your business and clients.
Email Solutions
We can provide a secure and outsourced environment for your email, both on-premise and in the cloud.
Backups
We specialise in on-site and remote backups to ensure your data is safe and secure.
Recovery
In the event of a disaster, we can help you recover quickly and get your business back up and running.
Why Choose SCS Technology Solutions?
At SCS Technology Solutions, we pride ourselves on our commitment to delivering outstanding service and providing complete transparency of our support services. With every support contract, you can be assured that we achieve our SLA promises. Our team of expert engineers and technicians are dedicated to helping your business succeed.
Our Team
Our team of experts has many years of experience in the IT industry, with many of our engineers having worked with the company for over 15 years. We are committed to continuous professional development, ensuring that our engineers stay up-to-date with the latest technologies and best practices.
Customer Survey Results
Throughout 2023, we resolved 18,004 tickets. 99.81% of the tickets raised received an initial response in 1 hour, and 99.75% of the tickets raised were resolved within 4 hours. In our 2022 customer survey, 9.60 out of 10 customers said they would recommend SCS to a friend or colleague, and 9.62 out of 10 customers rated the services SCS provides their business 9.62 out of 10.
Overall Experience
The reviews suggest that the experience with SCS Technology Solutions is mixed, with one customer having a negative experience and the other having a positive one.
Customer Service
Disappointing Experience
One customer expresses frustration with the company's focus on sales over customer needs, leading to poor customer service. They criticize the staff's certification training, suggesting that more attention should be paid to developing customer service skills.
Positive Encounter
On the other hand, another customer praises the company's proactive service, technical expertise, and ability to explain complex issues in an easy-to-understand manner.
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